Terms & Conditions

Last Updated: March 20, 2026

Welcome to Orion. These Terms and Conditions (“Terms”) govern your access to and use of our website, services, and any related features (collectively, the “Platform”). By accessing, browsing, or using this Platform in any manner, you agree to be legally bound by these Terms, along with our Privacy Policy and any other policies referenced herein.

If you do not agree with any part of these Terms, you are advised to discontinue use of the Platform immediately.

1. General Overview

The Platform is an online commerce interface that enables users to discover, browse, and purchase a wide range of products across multiple categories. The Platform facilitates transactions, manages order flow, and coordinates associated services such as payment processing, order confirmation, and customer communication.

The Platform operates through a combination of internally managed listings as well as externally fulfilled product sources and service integrations. Depending on the nature of the product, fulfilment, packaging, dispatch, and logistics may be handled through various operational channels aligned with the Platform’s ecosystem.

By using the Platform, you acknowledge that the availability, dispatch timelines, packaging standards, and fulfilment workflows may vary across different products and categories.

2. Eligibility and Use of Platform

You agree that you are legally capable of entering into binding agreements under applicable laws. By using this Platform, you confirm that you are acting for lawful purposes and that all information provided by you is accurate, complete, and up to date.

You further agree to use the Platform only for legitimate purchase activities and not for any fraudulent, abusive, or unlawful intent.

The Platform reserves the right to restrict, suspend, or terminate access if any misuse, suspicious activity, or violation of these Terms is detected.

3. User Responsibilities

Users are responsible for maintaining the confidentiality of their account details and for all activities carried out under their account.

You agree that:

• All information submitted by you is truthful and accurate.

• You will not misuse the Platform for unlawful or harmful activities.

• You will not attempt unauthorized access, interfere with systems, or exploit vulnerabilities.

• You will not engage in behavior that disrupts normal operations or harms other users.

Any violation may result in immediate restriction or termination of access without prior notice.

4. Orders and Transactions

When you place an order on the Platform, you agree to provide accurate and complete information required for processing the order.

Orders are subject to confirmation, availability, pricing validation, and operational feasibility. The Platform reserves the right to accept, reject, or cancel any order at its discretion, including but not limited to cases involving pricing errors, stock unavailability, or suspected misuse.

In certain cases, fulfilment may be executed through third-party logistics, vendor networks, or integrated supply channels aligned with the Platform’s operations. As a result, variations in dispatch timelines, packaging formats, or delivery experience may occur.

5. Pricing, Payments, and Charges

All prices displayed on the Platform are subject to change without prior notice. While we strive for accuracy, errors in pricing, product details, or availability may occur and may be corrected at any time.

Payments are processed through secure third-party payment gateways. By proceeding with a transaction, you agree to comply with the terms of such payment providers.

The Platform may introduce or modify charges such as delivery fees, handling charges, or service fees at its discretion. Any applicable charges will be displayed at the time of checkout.

6. Shipping and Delivery

Delivery timelines are indicative and may vary based on product type, location, logistics conditions, and operational dependencies.

While the Platform aims to ensure timely delivery, delays may occur due to unforeseen circumstances including but not limited to logistics disruptions, supplier delays, or external factors beyond control.

Users agree that delivery timelines are estimates and not guaranteed commitments.

7. Cancellations, Returns, and Refunds

Cancellation, return, and refund policies are governed by the specific policy published on the Platform and may vary across products.

The Platform reserves the right to refuse or limit returns, cancellations, or refunds in cases of:

• Excessive return behavior

• Suspicious activity

• Policy misuse

Refund timelines may vary depending on the payment method and processing channels.

8. Offers and Promotions

From time to time, the Platform may provide offers, discounts, or promotional campaigns. These offers:

• May be limited in duration or availability.

• May vary based on user behavior, location, or other internal factors.

• Cannot be exchanged for cash unless explicitly stated.

The Platform reserves the right to modify, suspend, or withdraw any offer at any time without prior notice.

9. Fair Usage Policy

To maintain a smooth experience for all users, the Platform monitors usage patterns including order frequency, return rates, and transaction behavior.

If any activity is identified as abusive, fraudulent, or inconsistent with normal usage, the Platform reserves the right to:

• Restrict certain features (e.g., COD, returns)

• Apply additional checks or limitations

• Suspend or block access

These measures are implemented to ensure fair and balanced usage for all users.

10. Accuracy of Information

The Platform makes reasonable efforts to ensure that product descriptions, pricing, and other information are accurate. However, certain information may be provided through integrated sources or external inputs and may occasionally contain inaccuracies or omissions.

The Platform does not guarantee completeness or absolute accuracy of all information and reserves the right to correct any errors without prior notice.

Users are encouraged to review product details carefully before making a purchase.

11. Third-Party Services and Links

The Platform may include integrations, tools, or links to third-party services. These are provided for convenience and are governed by the respective third-party terms and policies.

The Platform does not control or assume responsibility for such third-party services, and use of such services is at your own discretion.

12. Limitation of Liability

To the maximum extent permitted by law, the Platform shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Platform, including but not limited to delays, data loss, service interruptions, or transaction-related issues.

All services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied.

13. Force Majeure

The Platform shall not be held liable for any delay or failure in performance due to events beyond reasonable control, including but not limited to natural disasters, strikes, governmental actions, network failures, or supply chain disruptions.

14. Indemnification

You agree to indemnify and hold harmless the Platform, its operators, and associated parties from any claims, damages, or losses arising from:

• Your violation of these Terms

• Misuse of the Platform

• Breach of applicable laws

15. Communication

By using the Platform, you consent to receive communications via email, SMS, calls, or notifications related to orders, updates, or services.

Users are advised to be cautious of fraudulent communications and never share sensitive information such as OTPs, passwords, or payment details.

16. Modifications to Terms

The Platform reserves the right to update, modify, or replace any part of these Terms at any time. Updated Terms will be effective immediately upon posting.

Continued use of the Platform after changes constitutes acceptance of the revised Terms.

17. Governing Framework

These Terms shall be governed in accordance with applicable laws. Any disputes arising in connection with the Platform shall be handled in accordance with relevant legal provisions.