Frequently Asked Questions (FAQs)
How long does delivery take?
Delivery times may vary depending on your location. Most orders are delivered within 5–10 business days after processing.
How can I track my order?
You can see the status of your order by providing the Tracking ID and Phone no. in Track Your Order Page.
*After placing the order you will see a Tracking ID on the Order Confirmation Page.
Do you offer Cash on Delivery (COD)?
Yes we do offer COD on almost all the products letting you pay to order at the time of delivery.
Can I cancel my order?
Orders can usually be cancelled shortly after they are placed. Please contact our support team as soon as possible if you wish to cancel an order.
Can I change my shipping address after placing an order?
If your order has not yet been processed, we may be able to update your shipping details. Please contact our support team as soon as possible.
What if I receive a damaged or incorrect product?
Kindly do not accept any broken/empty package from the delivery executive.
In case, you notice it post receiving the order then please contact our support team with your order details as soon as possible and we will assist you.
How can I contact customer support?
You can contact our support team through the contact us page.
Are my payments secure?
Yes. All payments made on our store are processed through secure and trusted payment gateways.
What payment methods do you accept?
We accept a variety of payment methods depending on availability, including COD, UPI, debit/credit cards, net banking and other secure payment options.
Do I need an account to place an order?
No, you can place an order as a guest without creating an account.
Will I receive an order confirmation?
Yes. After placing an order, you will receive a confirmation message or email with your order details within few hours.
What should I do if my order is delayed?
If your order is taking longer than expected, please contact our support team and we will help check the status.
Do product colors or appearance vary?
Actual product colors may slightly vary due to screen settings or lighting conditions.
What if I entered incorrect information while placing an order?
Please contact our support team as soon as possible so we can help update the details if the order has not yet been processed.
How will I get my refund?
We initiate refund for returned or cancelled orders within 5-8 working days. Kindly contact our support team in case of any query.
What if the amount is debited from my account but the order is not placed?
The amount will be refunded back to your source account within 5-8 working days. In case you do not receive your payment within the given timeline, please contact our support team to get your problem solved.
Can I exchange my order twice?
Sorry! As per the policies, only one exchange request is accepted. In case you are not satisfied with the exchanged product, you can raise a return request within 7 days of exchanged product delivery.
How can I get a product exchanged instead of returned or vice versa?
Can I exchange my order for a different product or colour?
I have received a call/SMS from Orion asking for my bank details. Is this genuine?
Please note that we never ask for any sensitive information such as OTP, CVV, or any other bank related information. In case you get any such calls, kindly ignore those calls as those are never from our side.
What is COD limit?
The Cash on Delivery (COD) payment mode is available only for order value less than Rs. 9999.
Can I collect the product myself from the courier company warehouse/delivery centre?
I want to report an instance of fraud or suspicious activity
At Meesho, ensuring the security of your transactions and safeguarding your information is our top priority.
If you have encountered any instances of fraud or suspicious activity related to your order, shipment, or in general related to Meesho, kindly report the incident to us. We treat instances of scams, fraud and phishing attempt with utmost seriousness.
What to do if you suspect any suspicious activity related to Meesho?
Contact our customer support team immediately if you notice any suspicious activity related to your shipment, order, or in general related to Meesho. Please provide relevant details, including transaction IDs, dates, and any emails or communications related to the incident.
